Yesterday, I was asked a question by a customer that prompted this post. The customer showed me a product from the sales floor and asked if I could bring her the same item but from the back room. I told her that unfortunately this was the very last one of these items that we have. Her complaint was that since it was on the sales floor, she figured that many people would have touched it already. This was really funny to me, considering she had been touching all sorts of products and was planning on purchasing several other items. At this point, I had to bite my tongue and just apologize for the inconvenience.
What I really wanted to say was that customers touch everything. I can almost guarantee that all the items on the sales floor have been recently touched by a customer. Sure, we don’t have our fitting rooms open, but that doesn’t mean that people don’t still feel the material of a shirt or hold up a pair of pants against their body. Hopefully, these people are following protocols and keep their hands clean, but that is impossible for us as a company to guarantee.
If you go into a store and find yourself touching products that you don’t end up buying, you should assume that others have done the same.
It’s just so ironic to me that the people who complain about this are also contributing to the problem. If you are worried about other people touching your products, why on earth would you go to a mall? Online shopping exists- try utilizing it. Finally, if you are buying something from a store, you should absolutely assume that someone else has touched it and you should wash it when you get home and/or quarantine it for a bit.